Vodafone Italy
Technical Operations & Automation Lead. Ordering-platform operations, incident coordination, operational automation and AI-assisted Stuck Order triage.
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Enterprise experience
Architecture and delivery in complex environments.
My enterprise work spans solution architecture, technical operations, team leadership and applied AI. These case studies describe selected responsibilities and deliverables without publishing client implementation assets.
Current responsibilities#
Amdocs · Current title: Solution Architect - AI Tech Lead
Proximus Belgium
OMS Manager / Technical Lead. Technical delivery, release and capacity coordination, modernization planning and an AI-enabled knowledge portal connected through MCP.
Concurrent client assignments within Amdocs.
Selected case studies#
Proximus Belgium · Amdocs
Connecting enterprise knowledge with AI
An AI-enabled web portal connecting incident systems, source code and documentation through MCP to support onboarding, business decisions and defect investigation.
Read case study : Connecting enterprise knowledge with AIVodafone Italy · Amdocs
AI-assisted Stuck Order triage
An agent that analyzes code, databases, Unix logs and documentation to investigate blocked orders and recommend corrective next steps.
Read case study : AI-assisted Stuck Order triageClaro Puerto Rico · Amdocs
Solution delivery for a US$10M transformation
End-to-end solution design and delivery across Ordering Capture, Ordering Handling and One Catalog, with leadership of four Business Analysts and Product Owners.
Read case study : Solution delivery for a US$10M transformationVivo Brazil · Amdocs
Enterprise architecture and API security
Architecture across CRM, ordering and digital platforms, including SOAP and REST API security solutions for Vivo Brazil.
Read case study : Enterprise architecture and API securityCareer path#
2023 - Present · Amdocs
Current title: Solution Architect - AI Tech Lead
Current assignments at Vodafone Italy and Proximus Belgium, combining technical operations, OMS delivery and AI-enabled tooling.
2022 - 2023 · Amdocs
Solution Manager · Claro Puerto Rico
Solution design, team leadership and delivery coordination for a US$10M digital transformation program.
2021 - 2022 · Unico IDTech
Service Delivery Manager
Management of eight analysts and engineers, cloud-based services and service performance improvement.
2020 - 2021 · Amdocs
Incident & Problem Manager · Vivo Brazil
Major incident coordination, root cause analysis and problem governance for large-scale digital platforms.
2019 - 2020 · Amdocs
Solution Architect
Enterprise solution architecture and delivery contributions across initiatives with a combined project value of US$4M, including API security for Vivo Brazil.
2013 - 2019 · Amdocs
Senior Application Support
Production support, defect and release coordination, and international collaboration across telecom platforms.
Sep 2011 - Apr 2013 · Bull
Trainee (Systems Analysis)
Banking document-processing systems, PostgreSQL, QA, production support and release deployments.